Terms and Conditions

Terms and Conditions 

Introduction: By utilising the services of the supplier, the client is bound to the terms and conditions herein. The “supplier” refers to Cape Lasers, Laser Shows SA and any of its affiliates, subcontractors, employees, associates and any party associated with the service or company.

Responsible use: The client shall not utilise the supplier or its equipment in any illicit or dangerous manner; including the breaking of any laws or local bylaws, shining towards people or sensitive equipment, causing a nuisance or disturbance or projecting offensive or hurtful messaging. The client shall ensure operations are conducted in a legal and safe manner at all times, and takes responsibility for this. The client hereby indemnifies the supplier for any harm caused in relation to responsible use or lack thereof.

Local Bookings: A 50% non-refundable deposit is required to secure a booking. If a booking is cancelled by the client for whatever reason less than 7 calendar days prior to the event, 100% of the contract shall become immediately due and payable by client.

International Bookings: This includes any client who may be based outside the borders of South Africa, or a local agency representing such client. A 50% non-refundable deposit is required to secure a booking and start work. The remaining 50% must be cleared in supplier’s bank account at least 7 calendar days prior to the show date, or prior to any booked flights pertaining to the show, whichever may come first. The final show file shall not be released until full payment has cleared into supplier’s bank account. If a booking is cancelled by the client for whatever reason less than 10 calendar days prior to the event, 100% of the contract shall become immediately due and payable by client.

Late Payments: Late payments are charged interest. The client is liable for all costs associated with the recovery of overdue payments and any damages arising out of a failure to pay.

Shifts: A technician’s shift is 8 hours per day and no later than midnight, with setup on the day of the event. Overtime rates will apply over and above this timeframe. Please make any special shift arrangements in advance.

Basic Requirements: The supplier requires 2x dedicated 220v single-phase power outlets within 20 meters of operation area, with easy access to the breaker switches. The setup area and pathway to the breaker switches should be free of obstructions and dangerous environmental hazards. It should be clearly demarcated and have restricted access to the public. A staff member with electrical knowledge of the venue should be present to assist with any electrical issues.

Rigging: Supplier does not offer rigging services, and any rigging of equipment must be arranged by client.

Protection of Equipment: Security is to be made available to ensure that no equipment is stolen or tampered with. The equipment should be protected from precipitation. The client is fully responsible for all Cape Lasers equipment, and any damage or loss of equipment though any of the above means or otherwise, will be claimed against the client.

Equipment Safety: Much of the equipment the supplier offers is hazardrous and should be operated with extreme caution, particularly around eye safety. Before using, the client must always test equipment by projecting onto a wall and ensuring no one is standing in front of the equipment. The client should familiarise themselves with internationally appropriate safety protocols and be comfortable and familiar with the equipment before taking it out into real-world scenarios. If the client has any safety questions, they should direct them to the supplier.

Weather: The supplier cannot set up or operate equipment in snow, drizzle, any rain or strong winds, or in the proximity of wet conditions, or under any structure if deemed risky by the supplier. For outdoor events, it is the client’s responsibility to plan around weather, and alert supplier at least 48 hours prior of a date change. Same-day changes are not permitted and billable at 100% of the contract value. The new dates arising from postponement are at the sole discretion of the supplier, and are subject to availability of equipment and crew (existing bookings will get priority). Furthermore, the supplier shall bill the client for all costs incurred for the cancelled date/s, including all deposits paid to subcontractors, planning, project management, transport, and any time spent. The supplier reserves the right to bill client for “time spent” and other hidden costs, which will not necessarily be a visible line item on the quote or invoice.

Force Majeure: The supplier will not be held liable for any damage arising from “force majeure” events.

Laser Knowledge: It is the client’s responsibility to make all relevant personnel aware that flashing lights and lasers are a danger to: 1) those with epilepsy, 2) cameras and video projectors. 3) Any photosensitive equipment. 4.) Any persons worknig or performing on stage, near the laser equipment or within line-of-sight of the laser equipment.

Electronic Faults: Due to the nature of electronic components, equipment can sometimes fail through no fault of the user. The client understands that rare electronic faults are unavoidable and hereby indemnifies Cape Lasers against and legal action or lawsuits relating to equipment malfunction or failure.

Waive: Client indemnifies the supplier against, and hold the supplier harmless from, any and all claims, actions, suits, proceedings, costs, expenses, damages and liabilities, including legal fees and costs, arising out of, connected with, or resulting from use or services, or the failure of equipment in whatever manner, including without limitation the manufacture, selection, delivery, possession, use, operation, or return of the equipment.

Digital Content Licensing: “Digital Content” refers to any digital product, item or file created by supplier and/or its affiliates for the purposes of fulfilling a client’s requirements. As the supplier’s end product is in the form of a show or event, all digital content shall remain the sole intellectual property of the supplier – which includes before, during and after a contract date, unless specified and agreed in advance in writing. Digital content licensing shall not be covered outside a stipualted show date. supplier shall not be obligated to store any digital content after a contract date. If a client wishes to own the rights to such content and/or wishes supplier to store such content after a show date, this must be agreed to in writing, in advance.

Entire Agreement.This instrument, plus the terms and conditions on the Lessor’s quote/invoice constitutes the entire agreement between the parties on the subject matter hereof and it shall not be amended, altered or changed except by a further writing signed by the parties hereto. It is the responsibility of the client to raise any concerns with this agreement prior to proceeding with any services.